The Commerce Times

Job Postings

Part-time Guest Services Representative - Toronto Yorkdale

Holiday Inn Toronto Yorkdale has clearly set the standard for professionalism, product quality, and unparalleled service by being recognized with the pinnacle Torchbearer Award for the past twelve consecutive years. By bringing your energy, expertise and passion for service to our team, you will help us to continue to achieve our goal of creating a great hotel guests love. 
 
JOB OVERVIEW: 

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. 

DUTIES AND RESPONSIBILITIES:  

• Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.  Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

  Education/ Experience:

• High School diploma or equivalent required
• University Degree/College Diploma in the Hospitality field would be an asset
• Guest service experience/hotel experience preferred.

 Skills:

• Strong interpersonal skills and communication skills.
• Multi-tasking abilities
• Problem solving skills
• Computer/Typing skills
• Knowledge of city including local restaurants and attractions. 

Other:

• May be required to work nights, weekends, and/or holidays.

 For more information about Holiday Inn Toronto Yorkdale visit our website www.hiyorkdale.com 

Qualified Candidates should submit their resume:  www.ihg.com/careers or by email: HR-YYZTY@ihg.com